Privacy Policy
Last updated: 04-02-2026
PhoneZoneRayleigh.co.uk is operated by Phone Zone, a UK sole trader. Phone Zone is the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR).
We are committed to protecting your privacy and handling your personal data in a transparent and secure way. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.
Information we collect
Information you provide to us
When you place an order, contact us, or use features of our website, we may collect personal information including:
Full name
Email address
Telephone number
Billing and delivery address
Order details and purchase history
We do not store your card or payment details.
Automatically collected information
When you visit our website, we may automatically collect certain information about your device, including:
IP address
Browser type and version
Time zone
Pages viewed and how you interact with the site
Referring website or search terms
This information is collected using cookies and similar technologies.
How we use your personal data
We use your personal data for the following purposes:
To process and fulfil your orders
To deliver purchased products
To communicate with you about your order or enquiries
To provide customer support
To prevent fraud and protect our business
To improve our website and services
To comply with legal and tax obligations
Legal bases for processing
Under UK GDPR, we rely on the following lawful bases to process your personal data:
Contract: to fulfil orders you place with us
Legal obligation: for accounting, tax, and record-keeping purposes
Legitimate interests: to prevent fraud, secure our website, and improve our services
Consent: where you have opted in to receive marketing communications (if applicable)
Payments
Payments on our website are processed securely by third-party payment providers, including Stripe and PayPal.
We do not collect or store your payment card details. Your payment information is handled directly by these providers in accordance with their own privacy policies.
Cookies
We use cookies to ensure our website functions properly and to understand how visitors use our site. Cookies may collect information such as your IP address, browser type, and pages visited.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.
A separate Cookie Policy may provide further details.
Sharing your data
We only share your personal data where necessary, including with:
Payment providers (Stripe, PayPal)
Delivery and courier services
Website hosting and technical service providers
Legal or regulatory authorities where required by law
We never sell your personal data.
International transfers
Some of our service providers may process data outside the UK, including in the United States or Canada. Where this happens, we ensure appropriate safeguards are in place in line with UK GDPR requirements.
Data retention
We keep your personal data only for as long as necessary:
Order and transaction records are typically retained for up to 6 years to comply with UK tax and legal requirements
Customer correspondence is retained only as long as needed to resolve enquiries
When data is no longer required, it is securely deleted or anonymised.
Your rights
Under UK GDPR, you have the right to:
Be informed about how your data is used
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (where applicable)
Restrict or object to processing
Request data portability
Object to direct marketing
To exercise any of these rights, please contact us using the details below.
Links to other websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to read their privacy policies.
Data security
We take reasonable technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, or alteration. However, no online transmission or storage system can be guaranteed to be 100% secure.
Legal disclosure
We may disclose your personal data where required to do so by law, or where necessary to protect our rights, prevent fraud, or comply with legal obligations.
Contact us
If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise your data protection rights, please contact us at:
Email: 2aphonezone@gmail.com
