Terms and Conditions
Last updated: 04-02-2026
Welcome to PhoneZoneRayleigh.co.uk. These Terms and Conditions govern your use of our website and any purchases made through it.
By accessing this website or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree to them, please refrain from using this website.
About us
PhoneZoneRayleigh.co.uk is operated by Phone Zone, a UK sole trader.
If you have any questions, you can contact us at:
📧 2aphonezone@gmail.com
Use of our website
You may use this website for lawful purposes only. You must not use our site in any way that causes, or may cause, damage to the website or interferes with other users’ access.
All content on this website is provided for general information purposes and may be updated or changed at any time.
Products
We sell new mobile phones, tablets, and phone/tablet accessories.
Accessories include (but are not limited to) cases, chargers, cables, screen protectors, and other related products.
We make reasonable efforts to ensure that product descriptions, specifications, prices, and images are accurate. However:
Images are for illustrative purposes only
Packaging or accessories may vary slightly
Product specifications may be updated by manufacturers
This does not affect your statutory rights.
Prices and payment
All prices are shown in GBP (£)
Payment is required at the time of purchase. If you choose a pay-later or instalment option (such as Klarna), payments will be taken according to the terms of that provider.
Payments are processed securely via third-party providers, including Stripe and PayPal
We do not store your payment card details.
Order acceptance
After placing an order, you will receive an order confirmation email. This does not constitute acceptance of your order.
We reserve the right to:
Refuse or cancel orders
Cancel orders due to pricing or product errors
Limit quantities per customer
Cancel orders where fraud or unauthorised activity is suspected
If an order is cancelled, a full refund will be issued.
Delivery
Delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by:
Courier services
Weather conditions
Supply chain issues
Events beyond our reasonable control
Risk of loss or damage passes to you once the goods have been delivered to the address provided. Please check your goods upon delivery. We are not responsible for loss or damage once items have been delivered to the address you provided.
In-store collection:
You may choose to collect your order from our store instead of having it delivered.
Orders will be held for collection for 10 days from the notified pickup date. After this period, uncollected orders may be cancelled or returned.
Risk of loss or damage passes to you once you have collected the goods from our store.
You may be required to provide a valid order reference and identification when collecting your order.
We will make reasonable efforts to have your order ready at the agreed pickup time but cannot guarantee immediate availability.
Ownership
Ownership of goods passes to you once:
Full payment has been received, and
The goods have been delivered
Returns and cancellations (online orders)
Under the Consumer Contracts Regulations, you have the right to cancel your online order within 14 days of receiving the goods.
To exercise this right, you must notify us by email.
Returned items must:
Be unused
Be in original packaging
Include all accessories and documentation
You are responsible for return postage unless the item is faulty or incorrect.
Refunds will be processed within 14 days of receiving the returned goods.
Faulty or damaged goods
f goods are faulty, damaged, or not as described, your statutory rights under the Consumer Rights Act 2015 apply. Please see our Returns & Refunds policy for full details.
Please contact us as soon as possible if you experience any issues.
Accessories – compatibility notice
It is your responsibility to ensure that accessories purchased are compatible with your device.
If you are unsure, please contact us before placing your order.
This does not affect your statutory rights.
Fraud prevention
To protect our customers and business, we may carry out fraud prevention checks. Orders may be delayed or cancelled if suspicious or unauthorised activity is identified.
Intellectual property
All content on this website, including text, images, logos, and design, is the property of Phone Zone or its licensors.
You may not copy, reproduce, distribute, or use any content without prior written permission.
Third-party links
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites.
Limitation of liability
Nothing in these Terms limits or excludes liability for:
Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any liability that cannot be excluded under UK law
To the fullest extent permitted by law, we are not liable for indirect or consequential losses, including loss of profits, business, or data.
Changes to these Terms
We may update these Terms and Conditions from time to time.
Governing law
These Terms and Conditions are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact us
If you have any questions about these Terms and Conditions, please contact us at:
